Refund policy

OVERVIEW

At RESONGHOME, we are committed to providing a considered and high-quality product experience.

If a product does not meet your expectations, we offer a structured return and exchange process subject to the conditions below.

This policy applies to all orders placed through our official website worldwide.

 

RETURN ELIGIBILITY

We accept returns under the following conditions:

• Return request is submitted within 30 days from the date of delivery
• Products are in unused, undamaged, and resaleable condition
• Items are returned with original packaging and all included components
• Proof of purchase is provided

We reserve the right to decline returns that do not meet these requirements.

 

REFUNDS

Once a return is approved and the item is received and inspected:

• A refund will be issued for the product value
• Applicable taxes (if any) may be included depending on the payment jurisdiction
• Original shipping costs are non-refundable

Refunds will be processed to the original payment method within a reasonable processing period after inspection is completed.

 

EXCHANGES

We offer product exchanges under the following conditions:

• Exchange of equal-value items: no additional product cost
• Exchange for higher-value items: price difference must be paid before shipment
• Exchange for lower-value items: price difference will be refunded

Exchanged items will be shipped to the original delivery address unless otherwise requested.

Standard shipping for approved exchanges may be covered or adjusted depending on the order situation.

 

FINAL SALE ITEMS

The following items are not eligible for return or exchange:

• Products clearly marked as Final Sale
• Discounted or promotional campaign items
• Bundled sets or clearance items
• Customized or made-to-order products

Customers are advised to review product details carefully before purchase.

INTERNATIONAL ORDERS & CUSTOMS

For international shipments:

• Import duties, VAT, customs fees, and other local charges are determined by the destination country’s regulations
• These charges are collected by local customs authorities and are non-refundable by RESONGHOME
• Customers are responsible for any customs-related claims or inquiries in their local jurisdiction

 

RETURN CONDITION REQUIREMENTS

All returned items must:

• Be securely packaged using original packaging where possible
• Be in the same condition as received
• Include all accessories, inserts, and components

We reserve the right to reject returns if:

• The product is damaged due to misuse or improper handling
• Original packaging is missing or significantly damaged
• The item shows signs of use beyond reasonable inspection

Rejected returns may be returned to the customer at their cost.

If the customer declines return shipment, the product may be disposed of responsibly after a holding period.

 

RETURN PROCESS

To initiate a return:

• Contact our support team via the email listed on our website
• Provide order details and reason for return
• Await return authorization confirmation
• Follow the provided shipping instructions
• Send the item to the designated return address

Refunds or exchanges will be processed after inspection.

 

PERSONAL ITEMS ACCIDENTALLY INCLUDED

If personal belongings are mistakenly included in a return shipment, please contact us immediately.

We will make reasonable efforts to assist in locating and returning such items.

A shipping fee may apply depending on the situation.

Unclaimed items may be safely disposed of after 30 days.

 

POLICY ABUSE

We reserve the right to refuse returns or restrict accounts in cases of suspected abuse, including:

• Excessive return frequency
• Fraudulent claims
• Intentional product damage
• Commercial misuse of return policy

 

CONTACT

For any return-related inquiries:

Email: info@resong.vip
Operating Base: Shenzhen, China